Jakarta, 24 January 2026 — At the 2.0 Award Trends Summit 2026 held at Grand Mercure Kemayoran Jakarta, Dr. dr. Hj. Yessi Rahmawati, Sp.OG., Subsp. Obginsos., M.H., M.Kes., C.M.C., FISQua, Director of RSUD Waluyo Jati Probolinggo (Type B Public Hospital), was presented with the Inspiring Professional & Leadership Award 2026. The award was conferred by GP Rajasa Pranadewa representing Award Magazine, recognizing leadership that strengthens governance, quality discipline, and patient experience in public healthcare delivery.
This recognition reflects RSUD Waluyo Jati’s institutional commitment to structured service improvement—where operational clarity and human-centered care move in parallel. Under Dr. Yessi’s direction, the hospital has focused on building scalable systems that enhance patient flow, responsiveness, and service consistency, while maintaining clinical credibility and organizational accountability.
A key program supporting this direction is WJ SATIA (Waluyo Jati Sambut Tamu Istimewa Pasien dan Keluarga)—a patient navigation and hospitality-based service model. Through designated staff acting as among tamu, patients are welcomed from the moment they arrive, guided to the appropriate service units, provided with clear information on service pathways, and assisted—particularly for elderly patients or individuals with mobility limitations. For service institutions, the “first-contact” experience is often a decisive factor in trust and perceived quality.
To reinforce responsiveness and continuous improvement, RSUD Waluyo Jati operates BUNDA CARE (Complain, Apresiation, Response and Education)—a structured feedback channel using WhatsApp-based communication supported by direct handling within the hospital. This mechanism strengthens the hospital’s ability to receive concerns, respond promptly, and convert feedback into learning and service refinement. From a corporate and governance perspective, closed-loop feedback systems are increasingly recognized as essential tools for service reliability and stakeholder confidence.
Culture execution is anchored by BUGARR (Bersih, Unggul, Gerak Cepat, Aman, Ramah, dan Rapi Kinerjanya)—a performance culture movement that aligns daily behaviors with service standards. By emphasizing cleanliness, excellence, speed, safety, warmth, and disciplined performance, BUGARR provides a practical framework that supports consistency across units and shifts—an element frequently associated with long-term service transformation.
Beyond her institutional role, Dr. Yessi’s professional footprint spans quality and professional governance ecosystems, including her work as a KARS surveyor, a health management consultant, and international quality affiliation through FISQua. She is also active in professional and ethics organizations, including leadership roles within IDI and POGI, alongside involvement in other healthcare-related associations. This multi-layer engagement reinforces a leadership approach that connects institutional execution with professional standards, ethics, and capability-building.
Her recognition at the 2026 summit also continues a track record of awards for public service and leadership, including Satyalancana Karya Satya X Tahun (2022) and Adi Strada Leadership (2023), among other acknowledgements highlighting innovation and leadership in healthcare services. The 2026 award underscores the sustainability of RSUD Waluyo Jati’s direction: building service systems that are measurable, repeatable, and centered on patient dignity.
For professional stakeholders, the RSUD Waluyo Jati case reflects a practical model of transformation: improve patient navigation at entry points, institutionalize rapid feedback response, and operationalize culture so service excellence becomes standard practice. The Inspiring Professional & Leadership Award 2026 serves as a formal recognition of these efforts—positioning RSUD Waluyo Jati as a public healthcare institution with a clear roadmap for sustained performance and public trust.
Social Media: Facebook: Yessi Dokter Obsgyn | Instagram: @yessi_dokter_obsgyn
